No stress
Returns & refunds
Thirty days to decide. If the fit is wrong, we'll make it right.
What we accept
- Unworn items in original condition with tags attached, returned within 30 days of delivery.
- Faulty, damaged or incorrect items — send a photo and we'll replace or refund, shipping covered.
What we can't accept
- Items that have been worn outdoors, washed, or come back covered in fur and dander.
- Final-sale and clearance items, unless they arrive faulty.
How to start a return
- 1
Email help@pawtywear.com with your order number and the item you'd like to return.
- 2
We'll reply within one business day with a return address and instructions.
- 3
Ship the item back — return postage is on you unless the item was faulty or wrong.
- 4
Once it arrives and passes inspection, we refund your original payment method.
Refund timing
Refunds are issued within 3 business days of your return being received, then take a further 5-10 business days to appear depending on your bank or card issuer.
Exchanges
The fastest way to change size is to order the new size and return the original. That way you're not waiting on the return to clear before the replacement ships — useful in the weeks before Halloween.